Frequently Asked Questions
Everything you need to know about our premium lighting solutions.
What is the standard shipping time for Nanlite orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do Nanlite products come with a warranty?
Yes, all Nanlite products include a standard 2-year limited warranty that covers manufacturing defects. You can extend this by an additional year by registering your product on our website.
What is your return policy for professional lighting equipment?
We offer a 30-day return policy for items in original, unused condition with all packaging intact. Please note that a restocking fee may apply for opened professional gear.
Are Nanlite LED panels compatible with third-party modifiers?
Most of our Forza and FS series lights utilize a standard Bowens mount, making them compatible with a wide range of Nanlite and third-party light modifiers.
How can I update the firmware on my Nanlite fixtures?
Firmware updates can be downloaded from our official Support page. You can transfer the files to a FAT32 formatted USB drive and plug it into the service port on your light fixture.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying professional equipment purchases.